This topic has 2 voices, contains 6 replies, and was last updated by  TB Support WP 3924 days ago.

Product Slider not working

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ThemeBurn Support › Forums › WordPress Themes › Shoppica WordPress Theme › Product Slider not working

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I have enabled it in the settings menu, it does not show up on any category. Is there anything else I’m missing?
 BitsAndPixels
July 27, 2013 at 8:30 pm #26004

Is this a support forum or not, how much can person wait?
 BitsAndPixels
July 29, 2013 at 5:16 pm #26019

Hi,

We will need the website url and admin access, so we can check.

Also we try to reply in 2 business days but sometimes this is not possible. Sorry for the delay.

You can use hidepost to share private information with the support staff.

Best,
ThemeBurn team
 TB Support WP
July 29, 2013 at 8:34 pm #26031

I’m not sure I want to share private information with you. I’m not even sure it is legal for you to ask for things like that. Can’t you troubleshoot without access to my website? I set up a clean WP install, and loaded the sample data, that’s it. Maybe some people would like to know the solution without things like hidepost.
 BitsAndPixels
July 29, 2013 at 11:33 pm #26040

Hello,

Image slider is working great in our demo installations. We cannot troubleshoot what is the problem without WP details.

Best,
ThemeBurn team
 TB Support WP
July 30, 2013 at 4:53 pm #26061

WP version 3.5.2 clean install, uploaded theme, set it on. Imported sample data, not working. What kind of details do you need more?
 BitsAndPixels
July 30, 2013 at 4:59 pm #26064

Hello,

As we say we cant help you without the details. Sometimes its server problem and we cant fix it if we dont see what is the problem.

Best,
ThemeBurn team
 TB Support WP
July 31, 2013 at 12:14 pm #26095
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