This topic has 3 voices, contains 13 replies, and was last updated by  TB Support WP 3469 days ago.

Shoppica 1.4.3 – cloudzoom use at variations only featured image

ThemeBurn Support › Forums › WordPress Themes › Shoppica WordPress Theme › Shoppica 1.4.3 – cloudzoom use at variations only featured image

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Hi,

in our shoppica 1.4.3 installation cloud zoom works perfect as long as we’re not using product variations. In this moment, the cloud zoom uses only the image which is the first time loaded for this product.

I read something that it is fixed in an earlier update, but I do have still the issue.

can someone help us?

 

thanks,

Benjamin
 graubenjamin
June 23, 2014 at 12:27 pm #32377

Hello Benjamin,

Are you using some third party extension?

Unfortunately third party integration is not part of the free support we offer here.

BR,
ThemeBurn team
 TB Support
July 3, 2014 at 11:48 am #32442

Hello,
Yes, we’re using some, but also after deactivating all of these plugins the above described problem persists.

Can someone have a look to our site please?

thanks,
Benjamin
 graubenjamin
July 3, 2014 at 12:48 pm #32452

Hi,
… still waiting.
Does someone has an advice what to do?
This way we can’t go online.

thanks,
Benjamin
 graubenjamin
July 7, 2014 at 10:18 am #32476

Hi,

We will need the website url and admin access, so we can check.

You can use hidepost to share private information with the support staff.

Best,
ThemeBurn team
 TB Support WP
July 10, 2014 at 9:33 pm #32523

Hi,
thanks for your reply,
please find below the credentials to access our site.

thanks in advance,
Benjamin
 graubenjamin
July 11, 2014 at 7:49 am #32530

… still waiting!
 graubenjamin
July 15, 2014 at 2:06 pm #32550

Hello,

You didnt sent your website url.

Best,
ThemeBurn team
 TB Support WP
July 22, 2014 at 4:00 pm #32614

sorry,
please find it here:

thanks for your efforts…
 graubenjamin
July 22, 2014 at 5:44 pm #32623

Hello,

We have checked and CloudZoom is working fine on product page. You have only one product image.

Best,
ThemeBurn team
 TB Support WP
July 31, 2014 at 11:25 am #32708

Hello,
thanks a lot for your efforts,
As I see, I don’t have any option to add more than one product image to a woocommerce product, and this is chosen.

Also you see, that all the different images I’ve chosen for the product variations (in this product) are displayed properly.

The only thing is, that the cloudzoom is not working for these other product-variations.

… or where do I have to add this additional images?

thanks,
Benjamin
 graubenjamin
August 1, 2014 at 11:49 am #32724

Hello,

We are working on patch for this problem.

Will let you know when it is done.

Best,
ThemeBurn team
 TB Support WP
August 5, 2014 at 10:18 pm #32748

Hi,
I installed now ‘shoppica 1.5.0′.
It seems to me that there’s no fix regarding the cloadzoom.

….
 graubenjamin
October 27, 2014 at 11:22 am #33682

Hello,

We will include this fix with coming Shoppica 2.0.

Thank you for your patience.

Best,
ThemeBurn team
 TB Support WP
October 27, 2014 at 6:18 pm #33724
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