This topic has 3 voices, contains 12 replies, and was last updated by  TB Support WP 4054 days ago.

Sidebar problem

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ThemeBurn Support › Forums › WordPress Themes › Shoppica WordPress Theme › Sidebar problem

This topic has been marked as resolved.

We added a lot of products to our website with the Shoppica Theme.
For all our products we used the default product options, which means that we use the right sidebar named “Sidebar” for all our products and we added some widgets to this “Sidebar”.
But currently the sidebar doesn’t show up, only when we made some changes in the product, than after a while the sidebar appears.

In fact we have more that 3000 products, so it isn’t an option to manually edit every product for this.

How can we fix this?
 Jelle
March 22, 2013 at 9:34 pm #20862

Hi,

We will need the website url and admin access, so we can check.

You can use hidepost to share private information with the support staff.

Best,
ThemeBurn team
 TB Support WP
March 22, 2013 at 11:44 pm #20865

Thanks
 Jelle
March 22, 2013 at 11:59 pm #20867

Hi,

Sorry but we will need ftp access too.

You can use hidepost to share private information with the support staff.

Best,
ThemeBurn team
 TB Support WP
March 23, 2013 at 9:20 am #20876

To access my site you need….

Thanks for the help!
 Jelle
March 23, 2013 at 12:32 pm #20885

Did you ever resolve this, none of the sidebars work on a site I look after for a client, is there a solution or perhaps something which will be resolved in the next imminent update?
 hodgsondesign
March 24, 2013 at 12:18 am #20903

@JelleGeerdink – We think we find what is the problem with your products, but we no longer can access your WP Admin. Can you please check your details?

@hodgsondesign – What is the problem with your sidebars, please describe the problem better.

We may need admin and ftp access as well.
You can use hidepost to share private information with the support staff.

Best,
ThemeBurn team
 TB Support WP
March 25, 2013 at 3:57 pm #20971

We had to change our wp admin details. See below
 Jelle
March 25, 2013 at 4:15 pm #20980

Hi,

Its fixed.

Default setting for store sidebar position was set to Sidebar None, and for this you didn`t get sidebar.

Best,
ThemeBurn Team
 TB Support WP
March 25, 2013 at 4:19 pm #20982

No it is not fixed, because our whole store has now a sidebar. But we don’t want a sidebar at the product index, only at a single product.

How can we fix that?

And beside that, we don’t have a shop info box at the products and single products. How can we show the shop info widgets at the products?
 Jelle
March 25, 2013 at 4:33 pm #20984

Hi,

Can you please update to latest version and check if this is fixed?

There is no option for default enabled or disabled shop info box if it is not set.

We will make a patch and send it to you in next days for it.

Best,
ThemeBurn Team
 TB Support WP
March 26, 2013 at 5:14 pm #21030

Hi,

We have updated to the latest version and it is fixed!
Great, thanks a lot! :)

 Jelle
March 26, 2013 at 5:46 pm #21042

Glad everything is ok.

If you have any other problems, do not hesitate to ask for help :)

Best,
ThemeBurn team
 TB Support WP
March 27, 2013 at 11:11 am #21066
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