If you experience any problems with some of the ThemeBurn products, you can post a topic in the appropriate category. We will try our best to answer any questions you have within 2 business days (Monday to Friday, excluding public holidays), but during busy periods this may take longer. Our time zone is Eastern European Time (EET) +0200 UTC and we are usually available between 10:00 AM and 18:00 PM.

This forum is only intended to offer support for setting up your themes/plugins and addressing any bugs you encounter with them. We don’t support 3rd party items, but we always try to provide some reasonable help or give hints when it’s appropriate.

Please note, that there is no ‘urgency’, ‘importance’ or ‘ASAP’ priority in the support questions. They are processed in order and we reply to oldest topics first. So, when you bump a topic (intentionally or not) it goes backwards in the support queue.

Read the full support policy →

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Latest topics

Topic	Voices	Posts	Freshness	Last poster
[Resolved] Client Login page / Cart / Checkout – Empty in: Pavilion OpenCart Theme	3	5	2473 days	TB Support
[Resolved] Tab/accordian issue in: BurnEngine	2	4	2473 days	TB Support
[Resolved] Price tag in thousands don’t appear in: Shoppica 2 OpenCart Theme	2	4	2473 days	TB Support
[Resolved] Brands not listing their products in: Shoppica 2 OpenCart Theme	2	8	2473 days	TB Support
Extra Product Fields in: Technopolis OpenCart Theme	2	3	2473 days	TB Support
Control Panel problem in: Technopolis OpenCart Theme	2	3	2473 days	TB Support
BurnEngine Themes in: BurnEngine	2	2	2473 days	TB Support
tbScrollToTop button in: BurnEngine	2	2	2473 days	TB Support
Cannot put items in cart after update. *URGENT* in: BurnEngine	2	2	2473 days	TB Support
Facebook messenger checkbox not loading in: Shoppica 2 OpenCart Theme	2	3	2480 days	TB Support
TB_widget not in layout in: BurnEngine	2	3	2480 days	TB Support
Pavilion + Mega Filter Pro – Not updating content based on filters in: Pavilion OpenCart Theme	2	3	2480 days	TB Support
[Resolved] Replace Category Background. For me not working [2017-11-14] in: Technopolis OpenCart Theme	2	6	2480 days	TB Support
[Resolved] Cart button positions | corections in "Product listing global settings" [2017-11-06] in: Technopolis OpenCart Theme	2	8	2480 days	TB Support
[Resolved] Sub categories SEO url´s not working when cache is enabled – Pavilion 2.2.6 in: Pavilion OpenCart Theme	2	6	2480 days	TB Support