If you experience any problems with some of the ThemeBurn products, you can post a topic in the appropriate category. We will try our best to answer any questions you have within 2 business days (Monday to Friday, excluding public holidays), but during busy periods this may take longer. Our time zone is Eastern European Time (EET) +0200 UTC and we are usually available between 10:00 AM and 18:00 PM.

This forum is only intended to offer support for setting up your themes/plugins and addressing any bugs you encounter with them. We don’t support 3rd party items, but we always try to provide some reasonable help or give hints when it’s appropriate.

Please note, that there is no ‘urgency’, ‘importance’ or ‘ASAP’ priority in the support questions. They are processed in order and we reply to oldest topics first. So, when you bump a topic (intentionally or not) it goes backwards in the support queue.

Read the full support policy →

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Latest topics

Topic	Voices	Posts	Freshness	Last poster
Organie – cant Find Valid Demo Data in: BurnEngine	3	6	2456 days	TB Support
shoppica mobile price error in: BurnEngine	2	2	2456 days	TB Support
Product page continous page scroll in: BurnEngine	2	4	2456 days	TB Support
[Resolved] Modify title lenght on front page modules in: Technopolis OpenCart Theme	2	11	2456 days	TB Support
Error: JSON Parse error in checkout page in: BurnEngine	2	2	2456 days	TB Support
SEO Pack category/subcategory question. in: BurnEngine	2	2	2456 days	TB Support
[Not a support question] Is there a way to make megamenu on dropdown menu justify to top in: Technopolis OpenCart Theme	2	2	2456 days	TB Support
[Resolved] Quickview function in Pavilion v2.2.6 – multi lingual not work in: Pavilion OpenCart Theme	4	5	2457 days	carolinbanerjjee
Categories look terrible in: Technopolis OpenCart Theme	2	4	2470 days	TB Support
Notice: unserialize(): Error at offset… in: BurnEngine	2	5	2471 days	leonardmichael
[Resolved] Website and admin panel not opening after modification in: Technopolis OpenCart Theme	2	6	2471 days	TB Support
Reinstall theme as fresh in: Pavilion OpenCart Theme	2	2	2471 days	TB Support
[Resolved] some minor issues 1 2 in: Pavilion OpenCart Theme	3	20	2471 days	TB Support
Organie Fire Slider in: BurnEngine	3	3	2471 days	TB Support
[Resolved] URGENT: After update, view cart and checkout pages are empty in: BurnEngine	2	7	2472 days	TB Support