If you experience any problems with some of the ThemeBurn products, you can post a topic in the appropriate category. We will try our best to answer any questions you have within 2 business days (Monday to Friday, excluding public holidays), but during busy periods this may take longer. Our time zone is Eastern European Time (EET) +0200 UTC and we are usually available between 10:00 AM and 18:00 PM.

This forum is only intended to offer support for setting up your themes/plugins and addressing any bugs you encounter with them. We don’t support 3rd party items, but we always try to provide some reasonable help or give hints when it’s appropriate.

Please note, that there is no ‘urgency’, ‘importance’ or ‘ASAP’ priority in the support questions. They are processed in order and we reply to oldest topics first. So, when you bump a topic (intentionally or not) it goes backwards in the support queue.

Read the full support policy →

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Latest topics

Topic	Voices	Posts	Freshness	Last poster
[Resolved] problem after upgrading in: BurnEngine	2	6	2120 days	TB Support
[Not a support question] Pavilion upgrade, burn engine not properly istalled. in: Pavilion OpenCart Theme	2	3	2120 days	TB Support
[Resolved] Page Builder not loading in: Kiddos OpenCart Theme	2	7	2126 days	TB Support
[Resolved] Quick Checkout (marketinsg) in: Pavilion OpenCart Theme	3	10	2126 days	TB Support
Move mobile menu items to mobile header instead in: Pavilion OpenCart Theme	2	7	2126 days	TB Support
Help to show count category & setting header in: Pavilion OpenCart Theme	2	7	2126 days	TB Support
problem with displaying % discounts in the category in: Technopolis OpenCart Theme	1	1	2130 days	pobo3
CHECKOUT NOT WORKING in: Pavilion OpenCart Theme	2	6	2130 days	TB Support
[Resolved] HTTP 500 ERROR on website frontend, and burnengine backend modul in: BurnEngine	2	3	2130 days	TB Support
Maximum number of multisites in: BurnEngine	2	4	2130 days	TB Support
Opencart 3.0.2.0 – PHP Fatal error: Can't use method return value in write context in: Shoppica 2 OpenCart Theme	3	5	2130 days	TB Support
Product Page Not Working in: BurnEngine	2	4	2130 days	TB Support
Payment module error in: Technopolis OpenCart Theme	2	9	2131 days	Time 4 Deals
How can I use the filter Feature from Opencart in the Pavilion template in: Pavilion OpenCart Theme	2	2	2131 days	TB Support
[Resolved] Immediately please! Issue of Conflict with licensed extension in: Kiddos OpenCart Theme	2	2	2131 days	TB Support