If you experience any problems with some of the ThemeBurn products, you can post a topic in the appropriate category. We will try our best to answer any questions you have within 2 business days (Monday to Friday, excluding public holidays), but during busy periods this may take longer. Our time zone is Eastern European Time (EET) +0200 UTC and we are usually available between 10:00 AM and 18:00 PM.

This forum is only intended to offer support for setting up your themes/plugins and addressing any bugs you encounter with them. We don’t support 3rd party items, but we always try to provide some reasonable help or give hints when it’s appropriate.

Please note, that there is no ‘urgency’, ‘importance’ or ‘ASAP’ priority in the support questions. They are processed in order and we reply to oldest topics first. So, when you bump a topic (intentionally or not) it goes backwards in the support queue.

Read the full support policy →

Announcements

Forums

Latest topics

Topic	Voices	Posts	Freshness	Last poster
OpenCart 3.0 compatibility – BurnEngine 1.3 BETA 1 2 3 in: Archive	12	40	2219 days	TB Support
Pre-order Module Compatibility in: Kiddos OpenCart Theme	2	2	2219 days	TB Support
PreOrder – out of stock status in: Compatible Extensions	1	1	2219 days	TB Support
Stories – Image change signs out in: BurnEngine	2	3	2219 days	TB Support
Ajax Quick checkout compatibility issue in: BurnEngine	1	1	2223 days	bigmoon
Upgrading existing store from 2.3.0.2 to 3.0.x in: Pavilion OpenCart Theme	1	1	2225 days	pieman3
After uptate in adress instead of Payment Address and Shipping Address I see {pustcode} in: Kiddos OpenCart Theme	2	4	2225 days	gardenvista
[Resolved] Problems with SEO keywords together with different languages in: Pavilion OpenCart Theme	2	10	2225 days	TB Support
[Resolved] Checkout not working in: Kiddos OpenCart Theme	3	9	2225 days	TB Support
Free delivery and HTML blocks in one row in: BurnEngine	2	7	2225 days	TB Support
Broken Language in: BurnEngine	2	2	2225 days	TB Support
[Resolved] Product name not impossible to transform in: Kiddos OpenCart Theme	3	5	2229 days	TB Support
[Resolved] Checkout not working in: Kiddos OpenCart Theme	2	4	2229 days	TB Support
BurnEngine Control Panel 'Loading' loop when editing page builder in: Pavilion OpenCart Theme	2	2	2230 days	TB Support
[Resolved] Trendo – cart screen issue in: BurnEngine	2	5	2230 days	TB Support