If you experience any problems with some of the ThemeBurn products, you can post a topic in the appropriate category. We will try our best to answer any questions you have within 2 business days (Monday to Friday, excluding public holidays), but during busy periods this may take longer. Our time zone is Eastern European Time (EET) +0200 UTC and we are usually available between 10:00 AM and 18:00 PM.

This forum is only intended to offer support for setting up your themes/plugins and addressing any bugs you encounter with them. We don’t support 3rd party items, but we always try to provide some reasonable help or give hints when it’s appropriate.

Please note, that there is no ‘urgency’, ‘importance’ or ‘ASAP’ priority in the support questions. They are processed in order and we reply to oldest topics first. So, when you bump a topic (intentionally or not) it goes backwards in the support queue.

Read the full support policy →

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Latest topics

Topic	Voices	Posts	Freshness	Last poster
[Resolved] Bug with products and Dropdown menu in: BurnEngine	2	4	2654 days	TB Support
Responsive Error in: BurnEngine	2	2	2654 days	TB Support
Fatal Error after browsing products from loged in position. in: BurnEngine	2	2	2654 days	TB Support
theme demo (shop) in: BurnEngine	2	4	2654 days	TB Support
[Resolved] Manufacturer not showing products in: Shoppica 2 OpenCart Theme	2	4	2657 days	TB Support
[Resolved] Facebook Share in: Shoppica 2 OpenCart Theme	2	14	2657 days	TB Support
[Resolved] Full Screen Website Loading on Left of Screen in: Pavilion OpenCart Theme	2	4	2657 days	TB Support
[Resolved] Some Problems in: Pavilion OpenCart Theme	2	9	2657 days	TB Support
[Resolved] Loading page wherever I click on Burn Engine Admin Panel in: Pavilion OpenCart Theme	2	4	2657 days	TB Support
No thumbnail when adding to cart in: BurnEngine	2	3	2657 days	TB Support
I bought two plugin but not use in Pavilion theme , please help ! in: Pavilion OpenCart Theme	1	2	2658 days	fq030930
[Resolved] Mobile view error – info in: Pavilion OpenCart Theme	2	8	2658 days	TB Support
Live Search issue in: BurnEngine	2	4	2658 days	TB Support
[Not a support question] Slider with thumbnail in: Kiddos OpenCart Theme	2	2	2658 days	TB Support
[Resolved] position of accent label in mobile view in: Pavilion OpenCart Theme	2	8	2658 days	TB Support