If you experience any problems with some of the ThemeBurn products, you can post a topic in the appropriate category. We will try our best to answer any questions you have within 2 business days (Monday to Friday, excluding public holidays), but during busy periods this may take longer. Our time zone is Eastern European Time (EET) +0200 UTC and we are usually available between 10:00 AM and 18:00 PM.

This forum is only intended to offer support for setting up your themes/plugins and addressing any bugs you encounter with them. We don’t support 3rd party items, but we always try to provide some reasonable help or give hints when it’s appropriate.

Please note, that there is no ‘urgency’, ‘importance’ or ‘ASAP’ priority in the support questions. They are processed in order and we reply to oldest topics first. So, when you bump a topic (intentionally or not) it goes backwards in the support queue.

Read the full support policy →

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Latest topics

Topic	Voices	Posts	Freshness	Last poster
[Not a support question] Borders in categories in: Kiddos OpenCart Theme	2	6	2145 days	TB Support
[Resolved] Trying the install Demo and stuck "Reading Theme Settings" in: Kiddos OpenCart Theme	2	8	2145 days	TB Support
[Resolved] Delivery Method error on Checkout Page in: BurnEngine	2	5	2145 days	TB Support
[Resolved] Third party module in: BurnEngine	2	13	2145 days	TB Support
[Resolved] pavilion how can set “alt” tag to product image on product page? in: Pavilion OpenCart Theme	4	8	2145 days	TB Support
Change color of font and size/style and remove elements in: Technopolis OpenCart Theme	2	10	2145 days	TB Support
Sticky Header not really responsive in: Technopolis OpenCart Theme	2	10	2147 days	TB Support
[Resolved] Paginations review not working in: BurnEngine	3	5	2151 days	TB Support
Action button responsive in: BurnEngine	2	6	2151 days	TB Support
on product detail page img tag doesn’t have alt attribute in: BurnEngine	2	3	2152 days	TB Support
Checkout Direct – BurnEngine v1.3.1 in: Pavilion OpenCart Theme	2	3	2153 days	TB Support
Products with 0 price or Products with 0 in stock in: Kiddos OpenCart Theme	2	2	2153 days	TB Support
"Error undefined" appearing in back-office + problem uploading extensions in: BurnEngine	2	7	2153 days	TB Support
BurnEngine – Trendo Theme. in: BurnEngine	2	4	2158 days	TB Support
Using custom color/background for active/selected links in header menu in: BurnEngine	2	2	2158 days	TB Support