If you experience any problems with some of the ThemeBurn products, you can post a topic in the appropriate category. We will try our best to answer any questions you have within 2 business days (Monday to Friday, excluding public holidays), but during busy periods this may take longer. Our time zone is Eastern European Time (EET) +0200 UTC and we are usually available between 10:00 AM and 18:00 PM.

This forum is only intended to offer support for setting up your themes/plugins and addressing any bugs you encounter with them. We don’t support 3rd party items, but we always try to provide some reasonable help or give hints when it’s appropriate.

Please note, that there is no ‘urgency’, ‘importance’ or ‘ASAP’ priority in the support questions. They are processed in order and we reply to oldest topics first. So, when you bump a topic (intentionally or not) it goes backwards in the support queue.

Read the full support policy →

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Topic	Voices	Posts	Freshness	Last poster
Theme intro versus bannerslide in: Shoppica 2 OpenCart Theme	2	4	3460 days	TB Support
Green coupon code bar disappears on click in: Shoppica WordPress Theme	2	3	3461 days	TB Support WP
Create menu from product category in: Shoppica WordPress Theme	2	4	3461 days	TB Support WP
Shoppica theme not appearing in: Shoppica OpenCart Theme	2	6	3461 days	TB Support
[Resolved] Extensoin doesnt work with the theme in: Pavilion OpenCart Theme	2	9	3461 days	TB Support
[Resolved] "Notice: Undefined variable:" on top of Store Settings in Admin in: Pavilion OpenCart Theme	2	2	3461 days	TB Support
[Resolved] Buy no on product/compare not working in: Pavilion OpenCart Theme	2	2	3462 days	TB Support
Category page not showing products in: Pavilion OpenCart Theme	2	6	3462 days	TB Support
Extensions do not work with the theme in: Pavilion OpenCart Theme	2	5	3462 days	TB Support
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[Resolved] show 3rd level sub category in: Pavilion OpenCart Theme	2	7	3464 days	TB Support
Remove Price Tag from individual Products in: Shoppica WordPress Theme	2	6	3465 days	TB Support WP
Check out: tax value and total prices are not updated when changing Country, incorrect values at checkout in: Shoppica WordPress Theme	2	6	3465 days	TB Support WP
Visual Composer – Error in Shortcodes in: Shoppica WordPress Theme	2	2	3465 days	TB Support WP