If you experience any problems with some of the ThemeBurn products, you can post a topic in the appropriate category. We will try our best to answer any questions you have within 2 business days (Monday to Friday, excluding public holidays), but during busy periods this may take longer. Our time zone is Eastern European Time (EET) +0200 UTC and we are usually available between 10:00 AM and 18:00 PM.

This forum is only intended to offer support for setting up your themes/plugins and addressing any bugs you encounter with them. We don’t support 3rd party items, but we always try to provide some reasonable help or give hints when it’s appropriate.

Please note, that there is no ‘urgency’, ‘importance’ or ‘ASAP’ priority in the support questions. They are processed in order and we reply to oldest topics first. So, when you bump a topic (intentionally or not) it goes backwards in the support queue.

Read the full support policy →

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Latest topics

Topic	Voices	Posts	Freshness	Last poster
[Not a support question] SEO pack – user manual in: BurnEngine	2	2	2053 days	TB Support
[Resolved] Strange functionality in TB – selected text become white or we can name better – invisible in: BurnEngine	2	4	2053 days	TB Support
Althought complete order doesn't anything show in sales and order in: Kiddos OpenCart Theme	2	4	2053 days	TB Support
[Not a support question] Checkout Callback and Dashboard issues. in: Kiddos OpenCart Theme	2	13	2053 days	TB Support
[Not a support question] "Š" in the blog. in: Kiddos OpenCart Theme	2	4	2053 days	TB Support
Organie Theme – Warning! You see this message because BurnEngine is not properly installed. in: BurnEngine	2	6	2053 days	TB Support
[Resolved] Ajax Quick Checkout – Account column in: Pavilion OpenCart Theme	2	3	2055 days	TB Support
SEO in: Pavilion OpenCart Theme	2	2	2055 days	TB Support
[Resolved] File upload problem in: Technopolis OpenCart Theme	2	10	2055 days	TB Support
[Resolved] pavilion mobile view customisation in: Pavilion OpenCart Theme	2	4	2055 days	TB Support
Remove blue color in: Kiddos OpenCart Theme	2	2	2055 days	TB Support
[Not a support question] SEO Url in: Shoppica 2 OpenCart Theme	3	5	2055 days	TB Support
Fatal error : Blog (Stories) in: Kiddos OpenCart Theme	3	4	2056 days	TB Support
Product Comparison – Product image missing – with "Image lazy loading" in: Pavilion OpenCart Theme	1	1	2056 days	es
Upgrade 2.3.1 and got error in: Pavilion OpenCart Theme	2	3	2056 days	alphabath