If you experience any problems with some of the ThemeBurn products, you can post a topic in the appropriate category. We will try our best to answer any questions you have within 2 business days (Monday to Friday, excluding public holidays), but during busy periods this may take longer. Our time zone is Eastern European Time (EET) +0200 UTC and we are usually available between 10:00 AM and 18:00 PM.

This forum is only intended to offer support for setting up your themes/plugins and addressing any bugs you encounter with them. We don’t support 3rd party items, but we always try to provide some reasonable help or give hints when it’s appropriate.

Please note, that there is no ‘urgency’, ‘importance’ or ‘ASAP’ priority in the support questions. They are processed in order and we reply to oldest topics first. So, when you bump a topic (intentionally or not) it goes backwards in the support queue.

Read the full support policy →

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Latest topics

Topic	Voices	Posts	Freshness	Last poster
When I click on login the site does not enter and on any wavy link I want to solve in: BurnEngine	1	1	2048 days	ubadaalamer
plaes help me in: BurnEngine	2	10	2048 days	ubadaalamer
[Resolved] BurnEngine constantly loading and stories fatal error in: Technopolis OpenCart Theme	2	9	2048 days	TB Support
Error message: ERR_TOO_MANY_REDIRECTS in: Shoppica OpenCart Theme	2	2	2048 days	TB Support
[Resolved] Pavilion Dark Template – Products not visible and images not showing in: Pavilion OpenCart Theme	2	5	2048 days	TB Support
LiveSearch displays incorrect price in: Technopolis OpenCart Theme	2	3	2048 days	TB Support
Warning: getimagesize(): php_network_getaddresses: getaddrinfo failed: Temporary failure in name resolution in: BurnEngine	2	3	2048 days	ubadaalamer
button color in: BurnEngine	2	2	2048 days	TB Support
Bugs when switch language in: BurnEngine	2	12	2048 days	funya
I've been using your theme for 10 years now … in: Shoppica 2 OpenCart Theme	2	2	2048 days	TB Support
[Resolved] opencart shoppica theme in: Shoppica OpenCart Theme	2	6	2049 days	TB Support
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Installation Troubles for Opencart 3.xx – Trendo Theme – Urgent in: BurnEngine	2	8	2052 days	TB Support