If you experience any problems with some of the ThemeBurn products, you can post a topic in the appropriate category. We will try our best to answer any questions you have within 2 business days (Monday to Friday, excluding public holidays), but during busy periods this may take longer. Our time zone is Eastern European Time (EET) +0200 UTC and we are usually available between 10:00 AM and 18:00 PM.

This forum is only intended to offer support for setting up your themes/plugins and addressing any bugs you encounter with them. We don’t support 3rd party items, but we always try to provide some reasonable help or give hints when it’s appropriate.

Please note, that there is no ‘urgency’, ‘importance’ or ‘ASAP’ priority in the support questions. They are processed in order and we reply to oldest topics first. So, when you bump a topic (intentionally or not) it goes backwards in the support queue.

Read the full support policy →

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Latest topics

Topic	Voices	Posts	Freshness	Last poster
[Resolved] Cannot save menu and fire slider in: BurnEngine	2	8	2325 days	TB Support
[ISSUE] Product detail page in: BurnEngine	2	2	2327 days	TB Support
[Resolved] Cant change order of slides in Fire slider in: Technopolis OpenCart Theme	2	4	2327 days	TB Support
Subcategories not showing in: BurnEngine	2	2	2327 days	TB Support
unable to handle request 500 in: BurnEngine	2	2	2327 days	TB Support
[Resolved] Remove Free Delivery and Money back guarantee from product detail page in: Technopolis OpenCart Theme	3	8	2327 days	TB Support
[Not a support question] responsivity opt out in: Technopolis OpenCart Theme	2	3	2328 days	mediaguru_svk
[Resolved] phones issue in menu in mobile version in: Kiddos OpenCart Theme	2	4	2328 days	TB Support
Fixed menu from 2 demo in demo 1 in: Kiddos OpenCart Theme	2	5	2328 days	TB Support
[Not a support question] Store hacked. Clear opencart install with Technopolis. in: Technopolis OpenCart Theme	2	2	2328 days	TB Support
[Resolved] Products comparison imaging? in: Kiddos OpenCart Theme	2	4	2329 days	TB Support
[Resolved] menu problem in: Technopolis OpenCart Theme	2	8	2330 days	TB Support
[Not a support question] Same problem with sliders in all your themes. in: BurnEngine	4	8	2337 days	gardenvista
[Resolved] Mega Filter Pro results disappear when using ajax refresh. in: Shoppica 2 OpenCart Theme	3	6	2339 days	TB Support
[Resolved] Resource missing in: Pavilion OpenCart Theme	2	9	2339 days	TB Support